Terms & Conditions

Who we are

Our website address is: https://www.holylandchristiansouvenirs.com.

Terms and Conditions:

  1. Introduction:

Welcome to our online store. These terms and conditions apply to the use of our website and the sale and delivery of products. By using our website or ordering products from us, you agree to be bound by these terms and conditions.

  1. Ordering:

You may place an order for our products by adding them to your shopping cart and checking out. Once you have placed an order, we will send you a confirmation email containing your order details.

All products sold on this website are manufactured by third-party manufacturers, artisans carefully selected by us, and from personal acquaintance.
The products are made by an artisan by hand from natural materials such as wood and plaster.
All ingredients are local from the land of the Galilee and the sea of the Galilee.
The products are not off-the-shelf products, so a few days of production work is required until the product you ordered is ready and we can send it to you safely.
The quality of the products we make available to you through our sales system on the website is very important to us.
Please contact us with any questions, and we will be happy to help immediately.
Customer Service Email: info@holylandchristiansouvenirs.com

  1. Delivery:

We aim to deliver your products within 28 working days from the date of your order confirmation. Delivery times may vary depending on your location and the availability of our products. We will notify you if there are any delays in delivering your order.

  1. Shipping:

We ship our products to most locations worldwide. Shipping costs will be calculated and added to your order at checkout. We do not accept responsibility for any customs or import duties that may be charged on your order.

  1. Returns and Refunds:

If you are not satisfied with your order, you may return it to us for a refund or exchange within 14 days of receipt. The products must be in their original packaging and in a resalable condition. We do not accept returns for customized products.

  1. Payment:

We accept payment by PayPal. Payment will be processed at the time of your order.

  1. Intellectual Property:

All content on our website, including images, text, and logos, is the property of our company and is protected by copyright and other intellectual property laws. You may not use any of our content without our prior written consent.

  1. Limitation of Liability:

We will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the sale and delivery of our products. Our liability is limited to the purchase price of the products.

  1. Governing Law:

These terms and conditions are governed by the laws of Israel. Any disputes arising from the use of our website or the sale and delivery of our products will be resolved in the courts of Tiberias.

  1. Amendments:

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our website or purchase of our products after the changes have been made will constitute your acceptance of the new terms and conditions.

If you have any questions or concerns about these terms and conditions, please contact us at info@holylandchristiansouvenirs.com.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.